Refund policy

Effective Date: July 6, 2026

At Tee Firm, customer satisfaction is our priority. If you're not completely satisfied with your purchase, we're here to help.

Returns

We accept returns within 7 days of the delivery date.

To be eligible for a return, the item must:

  • Be unused, unworn, and unwashed.

  • Be in its original condition with all tags and packaging intact.

  • Not show any signs of use, damage, stains, or alteration.

  • Be accompanied by proof of purchase or your order number.

Non-Returnable Items

The following items are not eligible for return:

  • Products purchased during clearance or final sale.

  • Gift cards.

  • Items damaged due to misuse, improper care, or normal wear and tear.

  • Products returned without original tags or packaging.

Damaged, Defective, or Incorrect Items

If you receive a damaged, defective, or incorrect product, please contact us within 48 hours of delivery with your order number and clear photos of the product and packaging. After verification, we will arrange a replacement or issue a refund where applicable.

Refunds

Once your returned item is received and inspected, we will notify you of the approval or rejection of your refund.

If approved:

  • Your refund will be processed to your original payment method.

  • Refunds are typically completed within 5–7 business days, depending on your bank or payment provider.

Shipping charges (if any) are non-refundable unless the return is due to our error.

Exchange Policy

We offer exchanges for products that arrive damaged, defective, or in the wrong size (subject to stock availability). Please contact us within 7 days of receiving your order to request an exchange.

Return Shipping

If the return is due to our mistake (wrong, defective, or damaged product), we will bear the return shipping cost.

For all other eligible returns, customers may be responsible for the return shipping charges.

Order Cancellation

Orders can be cancelled before they are shipped. Once an order has been dispatched, it cannot be cancelled and must follow the return process after delivery.

Contact Us

If you have any questions regarding returns or refunds, please contact us:

Tee Firm
Email: teefirm16@gmail.com
Customer Support Hours: Monday – Saturday, 10:00 AM – 7:00 PM (IST)

We appreciate your trust in Tee Firm and are committed to providing you with a smooth shopping experience.